Shipping policy

Shipping Policy:

Orders are typically shipped the same day if payment is confirmed before 2:00 PM (Monday–Friday, excluding holidays). Orders placed after 2:00 PM will generally ship the next business day.

  • A rush shipping option is available for a fee. This includes weekend shipping (10AM–4PM) and same-day shipping for orders paid after 2PM (2PM–6PM).
  • Delivery times vary based on the buyer’s location and carrier schedules.
  • Ordering close to weekends & holiday may delay your delivery.
  • The seller is not responsible for delays caused by shipping carriers, weather or incorrect shipping information provided by the buyer.
  • We recommend placing orders at least one week in advance to allow for any unexpected delays.
  • If a package is lost or damaged by the carrier, the buyer may file a claim directly with the carrier according to their terms.
  • If your package is late, the buyer agrees to contact the carriers.

 

Address Corrections:

A $6.50 fee will be charged for any address correction. Please update your account address promptly when notified. Unpaid correction fees may result in additional charges on future orders.

 

Order Add-ons:

Additional shipping fees may apply for add-ons. Availability is not guaranteed.

 

Shipping & Tracking:

All orders are shipped with tracking. Tracking information will be uploaded to your account and can also be viewed on the website under the Order Tracking tab.

Please ensure your account has a correct email and phone number. Tracking inquiries may take up to 48 hours to respond to.

 

For all inquiries, contact us at

{ info@mproglobalinc.com }

, the buyer agrees to allow up to 96 hours for an email response.